TERMS AND CONDITIONS
This page tells you the terms and conditions on which we supply any of the products (“the Products”) listed on our website: www.obsydien.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
ATTENTION: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEB SITE. USING THIS WEB SITE INDICATES THAT YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS (“TERMS”), DO NOT USE THIS WEB SITE
Obsydien is the trading name of Obsydien Limited, Registered in the UK.
7 Bell Yard
Registration number: 12554311
Obsydien graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Obsydien in the UK and/or other countries. Obsydien’s trademarks and trade dress may not be used in connection with any product or service that is not Obsydien’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Obsydien and its suppliers. All other trademarks not owned by Obsydien that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Obsydien.
By placing an order through our site, you warrant that: You are legally capable of entering into binding contracts
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. It is your responsibility to provide a correct e-mail address & to check you spam for communication from us.
The Contract will relate only to those Products we have confirmed in the e-mail. We will not be obliged to supply any other Products. Once submitted, your order cannot be altered. If you inform us of you wish to cancel your order in writing before it is processed, then it will be refunded in full.
We will send to you a further email when the Products have been dispatched to you along with details to enable you to track your order.
AVAILABILITY AND DELIVERY
We aim to process your order for dispatch within 72 working hours of receipt, we are not responsible for any delivery problems / delays / weather conditions that the courier may encounter which result in a delay in delivery. Therefore, we are not always able to guarantee next working day delivery, but we will deliver your parcel to you within a reasonable period of time.
You must ensure that you provide a valid delivery address at the time of placing an order and that you are available to accept delivery. If your order is unable to be delivered and is returned to us, we will refund the price of goods purchased minus an administration & return delivery fee of £20.00
Please allow up to 72 hours (Excluding Weekend) for your order to be processed. On the day it is sent you will receive tracking details. The Next Day you will receive an hour slot for your delivery.
Orders are processed during working hours Monday to Friday (8am to 5pm)
RISK AND TITLE
The Products will be at your risk from the time of delivery.
PRICE AND PAYMENT
The price of the Products and our delivery charges will be as quoted on our site.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in progress.
Payment for all Products must be via credit or debit card. We will not dispatch your order until payment has been received in full.
RIGHT OF CANCELLATION
Customer may cancel any order that remains unopened and purchased directly from us at any time up to 30 days after delivery. Where goods ordered by you in one order are delivered separately, you may cancel up to 30 days after delivery of the final the order.
Customer must make a clear statement of their wish to cancel. Equally, a clearly communicated statement must be notified to us by email to email@example.com within 30 days of receipt and will suffice as a notice of cancellation.
Notice of cancellation takes effect when this statement is sent. To meet the cancellation deadline, it is sufficient for the customer to send communication before the cancellation period has expired. When sending a notice of cancellation, the following should be included:
(i) the customer’s address,
(ii) the description of goods,
(iii) the date of the order,
(iv) any reference number on the order.
If the customer has received the goods, then he/she should return them without undue delay and in any event no later than 14 days from the day on which customer communicates cancellation from this contract to Obsydien.
Any cost in returning them to us will fall upon the customer.
Claims for missing items must be made within 14 Days of receipt. Your email must contain a clear photo of the Packing Sheet sufficient enough to enable us to consult our cctv packing history. If your claim is found to be valid, we will send the missing item at our expense
EFFECTS OF CANCELLATION
If the customer cancels this contract, Obsydien will reimburse to the customer all payments received from the customer, not including the costs of delivery.
Obsydien may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss results from unnecessary handling by customer other than what is necessary to establish the nature and characteristics of the goods.
Obsydien will make the reimbursement without undue delay, and not later than-
- a) 14 days after the day we receive back from the customer any goods supplied, or
b) if there were no goods supplied, 14 days after the day on which Obsydien was informed about the decision to cancel this contract.
Obsydien will make the reimbursement using the same means of payment as you used for the payment. Customer will incur no fees for that reimbursement.
This does not apply to digital and online access “products” in which you waive your 14-day cancellation rights if you accept immediate access and delivery of the items.
RETURN POLICY FOR INDEPENDENT DISTRIBUTORS
For complete return policy that applies for our Independent Distributors, we would like to refer to Obsydien Policies and Procedures.
HOW TO RETURN A PRODUCT
If you are returning products as an Independent Distributor and/or as a customer then you must obtain a “Return Reference Number”. Returns of used items must be notified to us by email to firstname.lastname@example.org. Please write the “Return Reference number” number on the outside of the box you’re shipping back to us.
RETURNS OF USED ITEMS ARE ASSESSED INDIVIDUALLY BASED UPON MERIT & SHOULD BE RETURNED WITH ALL DOCUMENTATION RELATING TO YOUR ORDER PLUS ANY SUPPORTING INFORMATION OR EXPLANATION THAT YOU WISH TO BE CONSIDERED WHEN EVALUATING THE POSSIBILITY OF REFUND.
The item & its condition is your responsibility until it reaches us so for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
We warrant to you that any Products purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied and as specified on our website.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“the Force Majeure Event”).
LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by UK law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of the UK.